Your first price should scare you a little: how to price a high-ticket offer before your first sale
Your first price should scare you a little, because it's easier to discount than to raise.
On July 23 I spent a call with three partners launching an exit-planning venture, the kind of business that helps owners get ready to sell. They had an offer, a rough set of tiers and first numbers on each. By the end of the call we'd doubled the entry tier and raised the full prep tier by half. Nobody had paid them anything yet. That's exactly when you should be pricing high.
The free rung: a seat on the show
Before the money, the free part, because the ladder only works if the bottom rung is generous.
Their free rung is the same one we use: a pre-interview that leads to an appearance on a podcast. I explained it to them in the words I use for our own business: "We go into the world giving things. And the thing that we give is a spotlight." And the follow-up line, which is the reason the whole model works: "And it turns out that everybody wants a spotlight. Everybody wants to tell their story."
A business owner thinking about selling in a few years doesn't want a cold pitch about exit planning. They'd love to talk about what they built. The show gets them into a conversation. The conversation shows them what they don't know about their own exit. That's the moment the paid rungs make sense.
Why I pushed the first prices up
New ventures price low for a reason that feels like humility and is mostly fear. "We don't have case studies yet." "We'll raise it once we're proven." "Let's get some traction first."
Here's what happens instead. You land your first clients at the low price. They're happy, because it's cheap. Now your proof is "people will pay a low price for this," which is the one thing you didn't need to prove. When you raise, every early client becomes a negotiation, and every new prospect who hears the old number anchors to it.
Start high and the dynamics flip. If nobody buys, you've learned fast and you can come down. Discounting from a high anchor feels like a deal to the buyer. Raising from a low one feels like a betrayal. And the people who say yes at the higher number are the clients you want: committed, serious, with skin in the game.
So on that call I pushed. The entry intensive went to double its first number. The full prep tier went up by half. Both moves were about the same thing: pricing for the client you want, not the client you're afraid of losing.
The ladder, rung by rung
We agreed on five levels:
- Free: a pre-interview that leads to a podcast appearance.
- A paid intensive: a focused, short engagement that solves one specific part of the problem.
- A full prep tier: the complete work of getting a business ready to sell.
- Monthly coaching: ongoing support after the prep is done.
- Full brokerage: running the sale itself, paid as a percentage of the deal.
Every rung is a natural next step from the one below it. Nobody jumps from the podcast to full brokerage. They go from "that was a great conversation" to "help me with this one thing" to "help me with all of it." Each step up is smaller than the distance from zero to the top.
The top rung changes the math of the lower ones. When the business makes most of its money on a percentage of a sale, the lower tiers don't have to be profitable on their own. They have to be good enough to earn the right to run the deal. That's why pricing them high isn't greed. It's filtering for owners who are serious about selling.
Free gives the why and the what, never the how
The line I keep drawing for anyone building a ladder came out of a call on July 7: the free session talks about the why and the what. Never the how.
Why should you plan your exit three years early? Free, all day. What does a buyer look at in your business? Free, tell them everything. How exactly do you clean up the books, restructure the team and set up the sale process? That's the paid work.
Founders get this backwards constantly. They give away the how in the free session to prove they're smart, and then the prospect has nothing left to buy. Give them enough to see the problem clearly. Charge for the fix.
I saw a version of this argued earlier this summer in one of the posts I saved: run a paid audit before building anything for a client. Same idea. The diagnosis is worth money, so charge for it, and let the size of the problem it uncovers sell the next rung.
Prove it while making money
The last thing I said on that call is the one I'd tattoo on every new venture: prove the business works while making money. Building the product is close to trivial now. Validating demand is the hard part.
A high price is part of the validation. If ten owners hear the offer and two pay the higher number, that's a real business. If you priced low to get those two, you've proven that cheap things sell, which nobody doubted.
How to set your first number
- Write down the price that feels safe. Then price above it, to the number that makes you a little nervous to say out loud.
- Build the free rung first and make it generous. A spotlight, an assessment, a real conversation.
- Make each paid rung a small step up from the one below, never a leap.
- Give away the why and the what. Charge for the how.
- Let the first ten conversations tell you whether to come down. You'll learn more from a high price that doesn't sell than from a low one that does.
We set our own prices the same way and they've moved more than once. The current ones are on pricing.
Frequently asked questions
How do I price a high-ticket offer with no customers?
Price above the number that feels safe. It's easier to discount from a high anchor than to raise from a low one, and the buyers who say yes at a higher price are more committed.
Should I start with a low price to get traction?
Usually not. Low early prices prove only that cheap things sell, and they anchor every early client and prospect. Start high and come down if the first conversations tell you to.
What goes in a free offer versus a paid one?
The free session covers the why and the what: why the problem matters and what needs to change. The how, the actual fix, is the paid work.