Ask how many meetings first: questions to ask before hiring a lead generation agency
The only question that matters when you hire an outbound shop is how many meetings. Almost nobody asks it first.
I learned that from a buyer, not a seller. On July 2 I was on a call with a fund manager who had heard some version of our pitch many times before, from other people.
"my problem is I get pitched like two of these a month"
So before you hire a lead generation agency, ask four things: what is the unit you're selling me, whose name and mailboxes send the emails, what do I own when this ends, and can I start with a short proof of concept? If the agency can't answer all four in plain numbers, keep looking.
Question 1: what is the unit?
That fund manager didn't want to hear about our stack. He didn't ask about mailboxes, warmup, AI personalization or the database. The notes from the call are blunt: the metric he cared about was the number of meetings generated, not the tech.
Then he did something I wish every buyer did. He proposed his own KPI: 60 meetings over three months.
That's the right instinct. Tools are inputs. Emails sent is an input. Open rate is a vanity input. A meeting with a person who fits your profile is the output, and it's the only thing that connects to revenue. When an agency leads with sends, sequences and "touches," they're telling you what they control, not what you're buying.
Ask for a meetings number per month, and ask how they define a meeting. A booked call with a decision-maker in your target list is a meeting. A reply that says "send me more info" is not.
Question 2: whose name and whose mailboxes send it?
This one sorts the brokers from the builders. When I explained how we run outreach for fund managers, the key point was simple: the emails come from the GP or the founder directly. Not from a broker. Not from an agency persona with a stock photo.
Investors and buyers want to talk to the person running the thing. An email from a middleman reads like a middleman. An email from the founder, short and plain, reads like a founder.
The vendor-side buying guides land in the same place. Woodpecker's checklist recommends that outreach go out from a mailbox the client owns and can access. If the agency sends from their own domains, ask what happens to those domains, and the reputation built on them, when you leave.
Question 3: what do I own when it ends?
Most agencies don't love this question. In our model, after the engagement the client owns the tech stack: the domains, the mailboxes, the warmed infrastructure, the lists, the campaigns. I described it on that call as handing over the keys.
Here's why it matters. Warm sending infrastructure takes weeks to build. Lists take money. Campaign learnings take months. If all of that lives in the agency's account, you're renting your pipeline. The day you stop paying, you're back to zero, and the agency keeps everything you paid them to learn.
Ask it straight: if we part ways in month four, what do I walk away with? Get the answer in writing.
Question 4: can I start with a short proof of concept?
The fund manager closed the call with the line every agency should want to hear:
"I'm open to the idea of 45 day POC"
Forty-five days is not a random number for us. On the same day, July 2, we made it an internal rule: never sell a 30-day engagement again, never go below a 45-day proof of concept. Thirty days is too short to warm infrastructure, launch campaigns and get prospects through to a booked call. Anyone who sells you a one-month test is selling you a month of setup.
So the right shape for a buyer is a short, defined proof of concept with a meetings target, then a longer commitment if it works. The wrong shape is a 12-month lock-in on day one. Woodpecker's buying guide flags those long lock-ins as a warning sign too.
I saw a version of this idea in my bookmarks a week earlier: run a small paid audit before you build anything big for a client. Same logic from the other side of the table. A paid test makes both sides serious. A free test makes neither side serious, and a year-long contract makes only one side serious.
The red flags behind the four questions
If you've been pitched twice a month too, you've probably heard all of these.
- They report sends and opens, not meetings.
- They send from their own domains under a made-up name.
- They can't tell you what you keep when it ends.
- They want a year up front, or a month and done.
None of these mean the people are bad. They mean the incentives point the wrong way. An agency paid on activity will give you activity.
What I'd do if I were buying
Write your own KPI before the first call, the way that fund manager did. Meetings per month, with a definition. Bring it to every agency and watch who gets uncomfortable.
Then ask the other three questions in order. Whose name, what do I own, how short can the first commitment be. The agencies worth hiring will answer fast, because they've been asked before and they're proud of the answer.
If you want to know whether the meetings math works for your business before you talk to anyone, run your numbers on the ROI calculator.
Frequently asked questions
What should I ask a lead generation agency before signing?
Ask what unit you are buying (meetings per month, and how they define a meeting), whose name and mailboxes send the emails, what you own when it ends, and whether you can start with a short proof of concept.
What is a fair KPI for an outbound agency?
Booked meetings with decision-makers in your target list, per month. One fund manager we spoke with proposed 60 meetings over three months as his own KPI. Sends and opens are inputs, not outcomes.
Should the emails come from my domain or theirs?
From sending domains and mailboxes you own, in the founder's or GP's name. Buyers want to hear from the person running the company, and you keep the warmed infrastructure if you leave.
Is a short pilot better than a long contract?
A defined pilot with a meetings target beats a 12-month lock-in. We never run less than 45 days, because 30 days is mostly setup and warmup.